Refund policy

At Lutfina, customer satisfaction is important to us. Please review our Returns & Refund Policy carefully before placing your order. By purchasing from our store, you acknowledge and agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return:

Items must be unused, unworn, and unwashed
All original tags must remain attached
Products must be returned in their original packaging
Proof of purchase (order number or receipt) is required

Items that do not satisfy these requirements may not be eligible for return.

2. How to Start a Return

To request a return, please contact our customer support team at support@lutfina.shop.

Once your return request has been approved, we will provide you with:

Return instructions
A return shipping label (if applicable)

Please Note: Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please check your order as soon as possible after delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

Please contact us at support@lutfina.shop and provide photos showing the issue. Our team will review your request and work to provide an appropriate solution as quickly as possible.

4. Exchanges

We offer exchanges for:

  • Damaged or defective items
  • Incorrect items received
  • Wrong size delivered

All exchanges are subject to product availability. Delivery times for replacement items may vary depending on your location.

5. No Restocking Fees

Lutfina does not charge any restocking fees.

You will not be charged an additional fee for returning an eligible item.

6. Refund Process

After we receive and inspect your returned item, we will notify you about the status of your refund.

If your refund is approved:

  • Refunds are issued to the original payment method
  • Processing time: 5–7 business days
  • Maximum refund time: up to 7 business days after approval

Please be aware that your bank or payment provider may require additional time to process and post the refunded amount to your account.

7. Discounts & Promotions

Refunds will not be provided for discounts or promotional codes that were not applied during checkout.

Discounts and promotional offers must be applied at the time of purchase and cannot be added retroactively after an order has been completed.

Customer Support

For any questions or assistance regarding returns or refunds, please contact us:

Store Name: Lutfina

Address: 18 Warden Hill Rd, Luton, LU2 7AE, United Kingdom

Phone: +44 1582 848535

Email: support@lutfina.shop

Our customer support team is available to assist you with your return or refund questions and help make the process as smooth as possible.